Ordering

How do I place an order online?

Simply click on Product Categories & Brands to view all items. Click on the image of the product you would like to view to enlarge it. To order, simply select the size of the item you would like and click "Add to Cart". All your items, quantity and total cost will be shown on your shopping cart on the right hand corner. Should you change your mind on your order or quantity of the item; you can do the necessary changes by clicking on the "Checkout".

Each clothing comes with apparel size chart. Simply look for the child's age  with the clothing's measurement under "More Details" to ensure that your purchase will be the appropriate fit. Please bear in mind that there might be slight colour variations between products and picture due to camera and computer resolution or lighting.

Step 1: Review Order
Upon clicking "Checkout", the product, unit price and quantity will be shown without the postage charges. Should you change your mind on your order or quantity of the item; you can do the necessary changes by clicking on the icon "Update/Remove". Then, you may either click on "Continue Shopping" or "Proceed to Shipping Info" to go to the next step.

Step 2: Shipping Info
Fill in your personal details and shipping address and click on "Proceed to Shipping Method.
* Please ensure that all the contact information and shipping details are correct so that your order delivery won't be delayed or misshipped. Lollytot.com is not responsible for losses during shipping due to wrong information provided by customers.

Step 3: Shipping Method
Choose your preference shipping option and proceed to the next step.

Step 4: Payment Method
A detailed summary and payment method will be shown in this step. Should you have any discount coupon code, you may enter the coupon code on the specific column and click "Update". Additional details can also be added under the "Remarks" column. Please select your preferred payment method either by using Direct Bank Deposit/Bank Cheques or Credit Card via PayPal. Once done, please click on "Proceed to Payment".

Step 5: Payment Receipt
You will receive an Email Order Confirmation upon successful submission of the electronic order. Upon making the payment, please email to kate@lollytot.com or sms to +6012-2653260 and remember to quote your purchase order number and the amount you've paid. Please ignore this email if you've make payment by credit card, you will receive another confirmation email from us very soon.

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Can I place orders by phone?

We accept phone orders at +6012-2653260 (Kate)

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What are my payment options?

Full payment has to be made on the 3rd day before 10 A.M. after placing an order. If no payment has been received by this time, your order will be canceled and items will be re-listed without prior notice. If you are not able to make payment by then but still with to retain your order, please contact us. We can always work around special situations.

You can make payment by Direct Bank Deposit, this may be done via ATM deposit machine or online fund transfer into one of the bank stated below. Account information will be provided during checkout and in your order confirmation email.

Malaysia

• MAYBANK: 112231-137205
• PUBLIC BANK: 4565613330
• Bank cheques: Please address local (Malaysia) bank cheques per information in your order confirmation email. Orders will be processed once cheque clears for full payment.

Singapore

• MAYBANK: 14040239441

Or

Credit Card via PayPal(other countries)

Please select your preferred payment method during checkout. Email us at kate@lollytot.com with the following information once you have made payment so that we can process your order as soon as possible. You will receive a Payment Confirmation email with Payment details, order status and shipping information. Kindly retain this notification as your proof of purchase.
Please seek confirmation after payment is made by emailing to us the following information.

1. Order ID
2. Your name and contact number
3. Payment amount
4. Date and time of bank-in
5. Bank transaction reference number

Should you have further inquiries, don't hesitate to contact us via, sms/email or even direct call to +6012-2653260 (Kate) for matter regarding the details, prices, shopping guide , payments of items and shipping or even special arrangement on your order.

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Do you have a minimum-order requirement?

LollyTot.com has no minimum-order requirement for most of our products.

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Order Tracking & Updates

How do I check the status of my order?

Tracking no. will be sent to your email address when delivery is made.

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Will I get an email confirmation after I place my order?

Yes. Payment confirmation mail will be sent to your email address.

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What if my order is undeliverable?

Customer shall pay for the shipping fees again if shipping was returned due to incorrect address provided by customer.

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Returns & Exchanges

What is your exchange policy?

Please contact LollyTot.com via email at kate@lollytot.com or by telephone +6012-2653260 to notify us of the exchange.

Exchange Policy

1. The colour of the item we delivered is not the colour you have ordered
2. The size of the item we delivered is not the size you have ordered

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What is your refund policy?

1. The item had prominent quality problems or defect. Please note that no refund will be given due to subjective reasons such as the item does not fit you, it is not up to your expectations, does not like the colours etc
2. The item is out-of-stock after you have made the payment.

In any case of exchange or refund

1. Please return your purchase to us unworn, unwashed and in the original condition you received it from us, with all the tags/labels intact.
2. Please enclose the invoice with the returned item for our records
3. We would strongly recommend that all exchanges are sent to us by insured registered shipping as we cannot be held responsible for goods lost/damaged in transit. Shipping cost for both ways (returning to us and sending back to you) will be borned by us
4. In all cases please keep your proof of delivery, we cannot be held responsible for items that do not reach us.

Our action

1. You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.
2. You are allowed to select other item for replacement at your preference. However, the replacement item must be of equal or higher value (minus shipping cost). For items with higher value, you will need to pay for the price difference.
3. We will make full refund for out of stock item

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Shipping

When does my order ship?

All orders are processed within 2 days once full payment has been received. Standard delivery time is 2-3 working days.

Purchases made over the weekend will be shipped out on the following Monday. Should delivery day fall on a public holiday; orders will be shipped out immediately the next working day. If you URGENTLY need your order, please contact us to make arrangements. We will try our best to accommodate.

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Do you ship internationally?

Yes, we do ship outside Malaysia. You may choose your preference country (Malaysia, Singapore, Brunei, Indonesia, Australia) on the far right corner before you make purchase in the website. For countries other than the above, please note that your order details, shipping preferences and payment instructions (with the postage charges based on your shipping location) will be sent to you within 24 hours in a separate email.

How is shipping calculated?

SHIPPING MODE WEIGHT

• ZONE 1: Within Penisular Malaysia
• ZONE 2: Between penisular & Sarawak
• ZONE 3: Between Penisular & Sabah

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What are your shipping options?

All orders are delivered via 4 options

1. PosLaju Malaysia

The fastest and most secured method (require signature upon recipient, hence kindly be at home when the goods arrive).

2. Registered Parcel Pos

Citilink (recommended if weight over than 1.5kg (require signature upon recipient, delivery fee will be quote accordingly by mail),

3. International Pos Malaysia

The cheapest and secured method to ship to other countries except Malaysia (estimated time arrival may differ according to countries).,

4. Registered Parcel Pos

Pos Ekspres (UPON REQUEST) - within Malaysia only and below 500 gm (does not require signature upon recipient, it will reach your mailbox)

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Exchange policy

Please contact LollyTot.com via email at kate@lollytot.com or by telephone +6012-2653260 to notify us of the exchange.

Exchange Policy

1. The colour of the item we delivered is not the colour you have ordered
2. The size of the item we delivered is not the size you have ordered

All items are new and in good condition before shipping. We are not responsible for any loss or damages incurred during the transit.

Customer shall pay for the shipping fees again if shipping was returned due to incorrect address provided by customer.

Will I get an email confirmation after I place my order?

Yes, you will receive an email confirmation of your order.

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FAQs

What are the washing tips on your baby clothes?

Before washing your clothes please read the care label, where you will see different caring symbols.

• Sort your clothes based on how to wash them.
• New colored clothes should be washed separately for the first time.
• Very dirty clothes should be pre hand washed before machine washing.
• Use soft detergents when washing baby and children clothes. Best of all use special type of detergents for children clothes and baby clothes. The detergent should be soft and based on natural ingredients, so that it does not harm your child's skin, or cause any allergies.
• Don't use bleach, fabric softeners and other add on detergents to avoid reactions on skin and other allergies.
• Don't wash children clothes with adult clothes. Newborn and toddler clothes need more caution.
• Rise baby and children clothes thoroughly (2-3 times) when hand washing is performed.
• Remember that most non natural fabrics should never be boiled or bleached by using any chlorine based bleach.

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Basic Caring Instructions for Different Fabrics

All well manufactured garments have labels with caring instructions and the content of a particular clothes piece. To get the clothes to serve you long, those instructions have to be met. These are some basic caring instructions for some fabrics.

ACETATE

• Most acetate garments should be dry-cleaned. Some knits are washable. If laundering is indicated, use the following guide:
• Hand wash in warm water with mild suds.
• Do not twist or wring out the garment.
• Do not soak colored items.
• Press while damp on the wrong side with a cool iron. If finishing the right side use a pressing cloth.
• Circular knits should be laid flat to dry.
• For specific instructions, always refer to the garment's sewn-in care label.
• Note: Acetate is adversely affected by acetone and other organic solvents, such as nail polish remover and perfumes containing such solvents.

ACRYLIC

• Acrylic garments may be washed or dry cleaned.
• When machine washing, use warm water setting and add a fabric softener during the final rinse cycle.
• Machine dry at low temperature. Remove from dyer as soon as garments are dry.
• Wash delicate items by hand in warm water. Static electricity can be reduced by using s fabric softener in every third or fourth washing. Gently squeeze out water, smooth or shake out garment and let dry on a non-rust hanger. Sweaters and circular knits should be dried flat.
• If ironing is required, use moderately warm iron.
• For specific instructions, always refer to the garment's sewn-in care label.

COTTON

• Cotton can be easily laundered. It can withstand high temperatures (boiling water does not hurt the fiber).
• Any good detergent can be used to wash cotton.
• Chlorine bleach can be used safely on cotton whites. Use color safe bleach on dyed cottons.
• Since cotton fibers are fairly inelastic cotton fabrics may wrinkle easily. And, fabric may need frequent pressing.
• However, cotton fabric can be treated with a wrinkle resistant finish to create a more resilient fabric/garment. The label will tell you if this finish has been applied.
• A higher heat setting is needed in the dryer to dry cotton. Cotton will take much longer to dry than less absorbent fibers.
• Cotton can be ironed with a hot iron, and does not scorch easily
• For specific instructions, always refer to the garment's sewn-in care label.

LINEN

• Some linen is washable, while others are dry clean only. Be sure to check the label.
• Washable household linen, handkerchiefs, and linen apparel can be washed easily and become softer with use.
• White linens should be dried in the sun, if to help them to keep their whiteness.
• Generally speaking, dry cleaning is recommended for drapery linens, upholstery linens and decorative linens.
• Linen fabrics may need frequent pressing, unless treated for crease resistance. (Permanent press and soil release finishes are now being used effectively on 65% linen/35% polyester tablecloths, napkins and placemats.)
• For specific instructions, always refer to the garment's sewn-in care label.

LYOCELL

• Lyocell garments may be either machine washable and dryable or dry cleanable. Read the label.
• Washable lyocell has the strength and ease of care of other easy-care fabrics.
• Machine wash and dry at low temperature. Remove from dryer as soon as the garment is dry.
• If ironing is required, use a moderately warm iron.
• For specific instructions, always refer to the garment's sewn-in care label.

MICRO-FIBERS

• Acrylic, nylon and polyester micro-fibers are machine washable, machine dryable or dry cleanable
• Follow the instructions for washing fabrics consisting of these individual fibers.
• For specific instructions, always refer to the garment's sewn-in care label.

NYLON

• Most items made from nylon can be machined washed and tumbled dried at low temperatures.
• Use warm water and add a fabric softener to the final rinse cycle.
• To minimize static electricity use a dyer sheet when machine drying.
• Remove articles from the dyer as soon as the tumbling cycle is completed.
• If ironing is required, use a warm iron.
• For specific instructions, always refer to the garment's sewn-in care label.

POLYESTER

• Most items made from polyester can be machine washed and dried.
• Use warm water and add a fabric softener to the final rinse cycle.
• Machine dry at low temperature setting and remove articles as soon as the tumbling cycle is complete.
• If ironing is needed, use a moderately warm iron.
• Most items made from polyester can be dry-cleaned.
• For specific instructions, always refer to the garment's sewn-in care label.

POLYOLEFIN (OLEFIN)

• Most items can be washed or dry-cleaned.
• Most stains can be readily be removed by wiping, using lukewarm water and detergent.
• If fabric is machine washed, it should be line dried or tumbled dried with gentle or no heat.
• Do not iron.
• For specific instructions, always refer to the garment's sewn-in care label.

RAYON

• Most rayon garments should be dry-cleaned, but some types of fabric and garment construction are such that they can be hand or machine washed. For washable items, use the following as a guide:
• Use mild lukewarm or cool suds. Gently squeeze suds through the fabric and rinse in lukewarm water. Do not wring or twist the article.
• Smooth or shake out the article and place on a non-rust hanger to dry. Rayon sweaters should be laid flat to dry.
• Press the article while damp on the wrong side with the iron at a moderate setting. If finishing on the right side is required, a press cloth should be used.
• Between wearing, rayon articles may be pressed with a cool iron.
• For specific instructions, always refer to the garment's sewn-in care label.

SILK

• Only pre-washed silk is washable. Read the label!
• Dry cleaning is generally preferred, since laundering detergent and dyes in other clothes may adversely affect silk fabric.
• For washable silk, follow the care instructions carefully.
• For items without linings and without embellishments attached, careful hand washing is permissible, with mild soap and lukewarm water.
• Chlorine bleach should never be used on silk.
• For long-time storage, silk should be sealed against light, air and insects.
• For specific instructions, always refer to the garment's sewn-in care label.

SPANDEX

• Hand or machine wash in lukewarm water.
• Do not use chlorine bleach on any fabric containing spandex. Use a color safe bleach only.
• Rinse thoroughly.
• Drip dry. If machine drying, use low temperature setting.
• If ironing is required, iron rapidly and don't leave the iron in one place too long. Use a low temperature setting on the iron.
• For specific instructions, always refer to the garment's sewn-in care label.

TRIACETATE

• Pleated garments are best hand laundered. Most other garments containing 100% triacetate can be machine washed.
• If ironing is needed, a high temperature setting may be used.
• Articles containing triacetate require little care due mainly to the fiber's resistance to high temperature.
• For specific instructions, always refer to the garment's sewn-in care label.

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